FAQ

1 - Is the service available all year round? 

Yes 7 days a week & 24 hours a day. However, some stations can be neutralized for major events (F1 Grand Prix, etc...). A message is sent to users through the usual channels.

2 - Who can use MonaBike? 

You must be 16 years of age or older and over 1.25 meters tall to use MonaBike. The subscription of MonaBike minor users must be subscribed by their legal guardian and remains under his responsibility.

3 - How long can I borrow a bike? 

MonaBike is designed for short trips. Pricing encourages frequent and short-term use. A trip of less than 30' does not entail any extra charge. 

4 - Can I lend my MonaBike subscription? 

No. The subscription is associated with a single MonaBike subscriber and is linked to the subscriber's credit card. A member's subscription is not transferable.

5 - How to remove a bicycle from the anchorage point? 

Present your CAM smartcard or flash with the QR Bicycle Code application (PBSC). As soon as the green light comes on, pull the bike towards you.

6 - How to return a bike to an anchorage point? 

Push the front wheel of the bike firmly into the slot of the anchor point until a mechanical "click" is heard. If the operation is successful, the green light will illuminate and the anchor point will lock. It is very important to make sure that the green light is on before you leave your bike. If the bike is not properly locked, the red light will come on and you must start again. If the anchor point light remains red and can no longer receive a bike, you must return your bike to another free anchor point. The bike remains your responsibility until it is properly returned to an anchorage point; an improperly anchored bike could result in overcharging.

7 - What is the maximum load that a MonaBike bike can support? 

120 kilograms for the bike, and 8 kilograms for the basket.

8 - Do I have to have a CAM smartcard to borrow a bike? 

No - it is a convenience to use the public transport card as an access card. It is also not necessary to have a valid bus ticket to use your CAM card at MonaBike stations. A tip, in case of rain you will be well advised to find a valid ticket to take the bus and not get wet! Choose a book of 12 trips that you can use at your convenience without any time limit. Loading takes place at the ticketing machines or on the Internet on the CAM website with a validation time of 48 hours.

9 - Is it mandatory to wear a bicycle helmet? 

The law does not require citizens to wear a helmet to use a bicycle. However, it is the only effective protection against head injuries, so we recommend that you wear it when travelling.

10 - I have subscribed online. Can I use the service right away? 

Yes, you can use the PBSC application, by selecting the city of Monaco, to rent a bike (the selection is automatic if you allow GPS location). If you have a CAM card and it is entered in the registration form, you can also use it to unlock a bike.

11 - When I return from my bike, the red light came on and I can no longer get my bike out. What to do about it? 

Immediately contact our customer service at +377.97.70.22.15 and leave a message in case of absence to take the event into consideration for your billing. The red light indicates that your bike is not well anchored. The bike remains your responsibility until it is properly locked at an anchorage point or, if this is not possible, until it is handed over personally to a MonaBike representative. Otherwise, you must secure the bike with the padlock and give the key to the MonaBike service.

12 - What if there is no place to return my bike? 

In this case, I must report it via the mobile application by selecting the station in question or directly on the Kiosk. I receive a 15-minute time credit at no charge. 

To find out the availability of a station's locations, I consult the mobile application.

13 - What if there is no more bike available at my station? 

Refer to your application map to find nearby stations.

14 - My MonaBike bike is lost or stolen. What's the matter? What's the matter? 

You must report the loss or theft of a bicycle as soon as possible. Contact customer service at +377.97.70.22.15. (8h30-12h00/13h30-17h00), leave a message with your contact details, the bike number and the station concerned. A penalty may apply.

15 - I had an accident with my MonaBike bike. What should I do? 

In any case, I contact +377.97.70.70.22.15 as soon as possible. (8h30-12h00/13h30-17h00), leave a message with your contact details, the bike number and the station concerned.

Bicycle - car accident: Send a copy of the amicable report or the filing of a complaint in the case of a hit-and-run accident.

Bicycle - pedestrian accident: Make an accident report to your civil liability insurance and send it to us by post.

Accident alone with the bicycle: Write an explanatory and detailed letter explaining the circumstances as well as the damage (Personal and/or bicycle).

Contact address: Compagnie des Autobus de Monaco - 2a Boulevard des Moulins- 98000 MONACO

Remember, the bike remains your responsibility until it is properly locked at an anchorage point or, if this is not possible, until it is handed over personally to a MonaBike representative. Otherwise, you must secure the bike.

16 - My bike is defective. What to do about it? 

Simply lock your bike at an anchor point and report the situation by pressing the red button on the anchor point so that a technician can handle the problem (you have 30 seconds to press the button). In case of difficulty, contact customer service at +377.97.70.22.15. (8h30-12h00/13h30-17h00), leave a message with your contact details, the bike number and the station concerned.